Channels of assistance
- Reimbursement: applicants who have paid for the expenses by themselves may apply for reimbursement from the Board; or
- Direct payment: applicants may submit an application together with quotation of the expenses to the Board. Upon approval by the Board, they may collect the hearing assistive devices from the device provider. The Board will then pay the device provider directly.
Documents required for the application
- a duly completed application form;
- original copy of the receipt (reimbursement application) or quotation (direct payment application) of the devises or services required;
- a written advice issued by one of the categories of persons designated by the Board (for applications involving the acquisition of hearing aids and related expenses); and
- any other supporting documents, e.g. hearing test report for hearing aid prescription.
Prescription of hearing aids
For the prescription of a suitable hearing aid, applicants should visit hearing centres which have engaged qualified professionals. It is recommended that applicants should use the services of the following centres:
- Ear, Nasal and Throat Specialist Clinics under the Hospital Authority (to be referred by outpatient clinic)
- Private hearing centres**
- Hearing centre as arranged by the Board
** Applicant should confirm with the private hearing centre that the prescription service will be carried out by designated persons in order to ensure that a valid written advice could be issued.
Determination of Application
Upon receipt of an application, the Board will consider all the information and documentary evidence provided by the applicant in making the determination. The applicant will be informed in writing of the Board's decision.
To help the Board to reach a determination, it require an applicant to undergo any hearing test or medical examination. Such test or examination is intended to ascertain whether the use of the relevant hearing assistive device or repair or maintenance of such device is or was reasonably required. The costs of the tests or examination will be borne by the Board. The Board may also consult the Occupational Deafness Medical Committee or any persons designated by the Board for advice.
The Right to Review and Appeal
After receiving the notice of determination issued by the Board, an applicant may, within 14 days from the date of the notice, in writing request the Board to review its determination. The reasons for requesting the review should be stated in the request. However, if the applicant has been reimbursed by in respect of the relevant application, he/she shall lose the right to request for review. After reviewing the original decision, the Board shall inform the applicant in writing of its decision.
An applicant who is not satisfied with the result of the review may appeal to the District Court within 6 months from the date of the notice on the determination of a review issued to him.
